Frequently Asked Questions
At Integra Doors, we provide commercial and industrial door installation, repairs and maintenance to help businesses keep their premises safe, secure and operating efficiently.
Whether you need an emergency repair, a new industrial door or a planned maintenance programme, our team is here to help. Explore our frequently asked questions below to find out more about our services.
Emergency Commercial Door Repairs
1. Do you offer emergency commercial door repairs?
Yes, Integra Doors provides emergency repair services for commercial and industrial doors. We understand that a faulty door can affect site security, business operations and access to your premises. Contact our team to report the fault and discuss the assistance available.
2. What should I do if my commercial door stops working?
If your commercial door stops working, avoid forcing it open or closed, as this could cause further damage or create a safety risk. Keep people away from any potentially dangerous equipment and contact Integra Doors to discuss the fault. Where possible, provide the door type, a description of the problem and your location so we can assess the next steps.
3. Can you repair commercial roller shutters that will not open or close?
Yes, we can assess faults affecting commercial roller shutters and advise on the appropriate repair. Problems may involve motors, electrical controls, operating mechanisms or damaged components. Our engineers can investigate the issue and recommend a suitable solution, depending on the door system and the nature of the fault.
4. Do you provide emergency door repairs outside normal working hours?
Integra Doors operates a 24/7 emergency dispatch line for customers requiring assistance with commercial and industrial doors. If you experience a breakdown outside normal working hours, contact our team to discuss the fault and available response arrangements.
5. Can you secure my premises if my commercial door cannot be repaired immediately?
If a door cannot be repaired during the initial visit, our priority is to assess the situation and advise on appropriate next steps. Depending on the fault, the availability of replacement parts and the condition of the door, temporary security measures or a follow-up repair may be necessary.
Commercial Door Repairs and Costs
6. How much does commercial door repair cost?
The cost of commercial door repairs depends on several factors, including the type of door, the nature of the fault, the parts required and the labour involved. More complex faults or specialist components may affect the overall cost. Contact Integra Doors with details of your door and its problem so we can advise on the most appropriate next steps.
7. Do you charge a call-out fee for commercial door repairs?
Call-out charges can depend on the service required and the circumstances of the repair. Contact Integra Doors before arranging a visit to confirm the applicable charges and any additional costs that may arise.
8. Can you repair doors installed by another company?
If you have a commercial or industrial door installed by another contractor, contact Integra Doors to discuss your requirements. We can establish the door type, manufacturer and nature of the problem before advising whether we can undertake the repair or maintenance work.
9. Do you replace damaged commercial door components?
Where suitable replacement parts are available, damaged or worn components may be replaceable without installing an entirely new door. Our engineers can assess the condition of the equipment and recommend whether a repair, component replacement or complete door replacement is the most appropriate option.
Commercial Door Installation and Replacement
10. What types of commercial and industrial doors do you install?
Integra Doors works with a range of commercial and industrial door systems to suit different premises and operational requirements. Depending on your project, options may include industrial roller shutters, sectional overhead doors, high-speed doors, steel personnel doors and aluminium entrance doors. Our team can help you identify a suitable solution based on your building, security requirements and intended use.
11. How much does a new industrial roller shutter cost?
The cost of a new industrial roller shutter depends on its dimensions, specification, operating mechanism, security requirements and installation conditions. Additional requirements, such as specialist controls or particular performance characteristics, may also affect the price. Contact Integra Doors to discuss your project and arrange a quotation.
12. How long does commercial door installation take?
Installation times vary depending on the type and size of the door, the complexity of the project, site access and any preparatory work required. Some installations are relatively straightforward, while larger or more specialised projects may take longer. We can provide a more accurate indication of timescales once we understand your requirements.
13. Do you offer site surveys and quotations for new commercial doors?
A site survey can help establish the dimensions, site conditions, operational requirements and specification needed for a new door installation. Integra Doors can discuss your project, assess your requirements and advise on the next steps towards a suitable quotation.
14. How do I know whether to repair or replace my commercial door?
The right decision depends on the age, condition, reliability and safety of the existing door. Recurring breakdowns, significant damage, worn components or increasing repair requirements may indicate that replacement is worth considering. An assessment can help establish whether a repair is appropriate or whether a new door would be a more practical long-term solution.
Commercial Door Servicing and Maintenance
15. How often should commercial and industrial doors be serviced?
The appropriate maintenance frequency depends on the type of door, how frequently it is used, the manufacturer's instructions, the operating environment and the applicable safety requirements. Doors used intensively in busy industrial or commercial premises may require more frequent attention than those used occasionally. Integra Doors can help you consider a suitable maintenance arrangement for your equipment.
16. What is included in a commercial door service?
A commercial door service can involve checking the door's operation, inspecting relevant mechanical and electrical components, examining safety devices and identifying signs of wear or damage. The precise work depends on the type of door and its manufacturer's requirements. Any necessary repairs or replacement parts can then be discussed based on the findings.
17. What is planned preventative maintenance (PPM) for commercial doors?
Planned preventative maintenance, commonly known as PPM, involves arranging regular inspections and servicing to help identify potential problems before they lead to unexpected breakdowns. For businesses that rely on commercial and industrial doors every day, a suitable maintenance programme can help improve reliability, identify wear and support safe operation.
18. Can you arrange a planned maintenance contract for my business?
Planned maintenance arrangements can help businesses organise regular servicing around their operational needs. Contact Integra Doors to discuss the number and types of doors at your premises, how frequently they are used and the maintenance support you require. We can then discuss the available options.
19. Why is regular commercial door maintenance important?
Regular maintenance can help identify worn components, developing faults and potential safety issues before they cause more significant problems. It can also help maintain reliable operation, reduce avoidable downtime and support the longevity of your equipment. Maintenance should be carried out at appropriate intervals in line with the door manufacturer's guidance and applicable requirements.
Door Types, Safety and Compliance
20. Which type of commercial door is best for my premises?
The best door depends on your building, the way the entrance is used, security requirements, available space and the level of traffic passing through it. Roller shutters may suit certain security applications, sectional overhead doors can be suitable for industrial access, and high-speed doors may benefit operations requiring frequent movement. Integra Doors can help you assess the available options for your premises.
21. What is the difference between a roller shutter and a sectional overhead door?
A roller shutter typically opens vertically, with the curtain rolling into a compact housing above the opening. A sectional overhead door consists of connected panels that travel along tracks, usually moving upwards and then horizontally beneath the ceiling. The most suitable option depends on the available headroom, building layout, insulation requirements, frequency of use and intended application.
22. Can commercial roller shutters be insulated?
Some commercial roller shutter systems are available with insulated curtains or other features designed to improve thermal performance. The options depend on the specific product and its intended use. If temperature control or energy efficiency is important to your business, discuss your requirements with Integra Doors when selecting a suitable door system.
23. Do you install and maintain commercial fire doors?
Fire-resisting doors and fire shutters are designed for specific applications and must be suitable for the relevant opening and fire-safety requirements. Contact Integra Doors to discuss the particular product or service you require and confirm whether it falls within our capabilities. The appropriate specification, installation arrangements and maintenance requirements will depend on the system and premises.
24. Are commercial and industrial doors subject to safety requirements?
Yes. Depending on the door type, how it is used and the circumstances of the installation, commercial and industrial doors may be subject to relevant product safety, workplace safety and maintenance requirements. Responsibilities can vary according to the equipment and its application. Businesses should follow the manufacturer's instructions and seek competent advice where necessary to help ensure their doors remain safe to operate.
Service Areas and Customer Support
25. Which areas do Integra Doors cover?
Integra Doors provides commercial and industrial door services across its service areas, including Essex, Hertfordshire and surrounding locations. If your business is outside these areas, contact our team to confirm whether we can assist with your installation, repair or maintenance requirements.
26. Can you maintain multiple commercial doors across one site?
Businesses with multiple doors may benefit from a coordinated maintenance arrangement. Depending on the equipment and site requirements, planned servicing can help organise inspections, identify maintenance needs and reduce disruption to daily operations. Contact Integra Doors to discuss the number of doors at your premises and the support you require.
27. Do you provide warranties on commercial door installations and repairs?
Warranty coverage depends on the product, the work carried out and the applicable terms and conditions. When discussing your installation or repair, ask Integra Doors to confirm any relevant product warranties, workmanship guarantees and exclusions before proceeding.
28. How can I arrange a commercial door repair, installation or service?
To arrange a repair, discuss a new installation or enquire about planned maintenance, contact Integra Doors through our website or by using the contact details provided on our contact page. If you are reporting a fault, include your location, the type of door and a brief description of the problem to help us understand your requirements.
Still Have Questions?
If you cannot find the information you need, the Integra Doors team is here to help.
Whether you require an emergency commercial door repair, a replacement industrial roller shutter or a planned maintenance programme, get in touch to discuss your requirements and find out how we can help.